Support
Something not working right? Let’s fix it.
Most issues sort themselves out in under a minute — check the quick answers below first. Anything else, the form underneath goes straight to a real person.
Bank connection dropped
Banks occasionally ask Plaid to re-confirm access. Open Poise → Accounts → Reconnect, sign in again, and your history stays intact — nothing re-imports from scratch.
A transaction looks wrong
Tap any transaction to recategorise, split, or hide it. Poise learns from the correction, so similar charges land right next time.
Billing & your plan
Manage or cancel anytime from Settings → Billing — no call, no email required. Cancelling keeps your data until the trial or billing period ends.
Tell us what happened.
Include the account you’re signed in with and, if you can, a screenshot — it makes tracking down the fix much faster.